Privacy Policy

Last Updated: January 13, 2026

Promolocker Inc. (“Promolocker,” “we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use our websites, request a quote or mockup, communicate with us (including via chat), or purchase products or services from us (collectively, the “Services”).

This Privacy Policy is intended to be easy to read. If you have questions, contact us using the details in the Contact Us section below.

1. Scope

This Privacy Policy applies to personal information we collect through the Services, including our website(s), related pages/features, and customer support channels (such as email and live chat).

2. What We Mean by “Personal Information”

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with a particular person or household. It does not include information that has been de-identified or aggregated such that it cannot reasonably be linked to an individual.

3. Personal Information We Collect

A. Information you provide to us

We may collect information you provide directly, including:

Contact details: name, email address, phone number, billing address, shipping address, company name (if provided).
Order/transaction details: items purchased, quantities, customization selections, order notes, proof approvals, return/issue details.
Artwork and customization content: logos, designs, files, instructions, and other content you submit for custom/imprinted products.
Account information: username/email and password (if you create an account), preferences, and saved information.
Communications: messages you send us by email, phone, web forms, or chat (including chat transcripts and any attachments you provide).

B. Payment information

When you make a purchase, your payment is processed by third-party payment processors (for example, Authorize.net, Zoho Payments, or PayPal). We do not store full payment card numbers on our servers. Your payment details are handled directly by the payment processor and are subject to that provider’s privacy practices and terms.

C. Information collected automatically (cookies and similar technologies)

When you use the Services, we (and our service providers) may automatically collect:

Device and network data: IP address, browser type, device identifiers, operating system, language, referring URLs, and approximate location derived from IP.
Usage data: pages viewed, links clicked, search terms, time spent, and interactions with the site (including interactions with the chat widget).
Cookies and similar technologies: We use cookies, pixels, and web beacons to operate the site, remember preferences, and support our advertising and analytics.

D. Information we receive from third parties

We may receive information from third parties such as:

Platform/hosting providers: Our storefront is powered by SAGE Member services, which may process information to deliver the site experience and product catalog.
Payment processors: payment confirmation details and limited transaction metadata.
Shipping and fulfillment partners: delivery status and shipping updates.
Advertising platforms: information about how you interact with our ads on other platforms (e.g., Google, Meta/Facebook, TikTok).

4. How We Use Personal Information

We use personal information to:

Provide and operate the Services (e.g., create and manage accounts, process orders/quotes, provide mockups/proofs, fulfill orders, and provide customer support).
Communicate with you (e.g., confirmations, updates, service messages, responding to questions, and support communications).
Personalize and improve the Services (e.g., remembering preferences, improving navigation, and troubleshooting issues).
Marketing & Advertising (e.g., sending promotional emails if permitted, and showing you relevant ads on third-party platforms).
Security and fraud prevention (e.g., protecting accounts, preventing abuse, detecting suspicious activity).
Compliance and legal obligations (e.g., tax/accounting, responding to lawful requests, enforcing policies, resolving disputes).

5. How We Disclose Personal Information

We may disclose personal information in the following circumstances:

A. Service providers (processors)

We share personal information with vendors that perform services for us, such as:

Website/platform hosting and support (including SAGE Member services)
Live chat and customer support tools (Zoho SalesIQ)
Payment processing (e.g., Authorize.net, Zoho Payments, PayPal)
Order fulfillment, production, and shipping carriers
IT, security, and data storage providers

B. Advertising Partners

We allow third-party advertising partners (including Google, Meta/Facebook, and TikTok) to use cookies, pixels, and other tracking technologies on our Services to collect information about your activities and show you relevant ads on their platforms.

C. Suppliers and fulfillment partners (custom orders)

To produce and deliver custom/imprinted products, we may share relevant details (such as your shipping address, order specifications, and necessary artwork files) with manufacturers, decorators, and fulfillment partners involved in completing your order.

D. Legal, safety, and business transfers

We may disclose information:

To comply with law, legal process, or lawful requests (e.g., subpoenas, court orders).
To protect the rights, safety, and security of Promolocker, our customers, and others.
In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale/transfer of assets.

6. Live Chat and Customer Support Tools (Zoho SalesIQ)

We use a live chat widget powered by Zoho SalesIQ to communicate with visitors and provide customer support. When you use chat:

Monitoring & Storage: We collect and store chat transcripts to maintain a history of our support interactions, improve quality, and ensure security.
Information Collected: We collect the content of your messages, plus device/usage information (like pages visited and IP-based location).
Third-Party Processing: Chat services are provided by Zoho, which processes data on our behalf.

Please do not send sensitive payment card information through chat. If you believe you submitted sensitive information, contact us so we can assist.

7. Cookies, Analytics, and Interest-Based Advertising

We use cookies to help the Services function, analyze usage, and support our advertising.

A. Analytics

We use Google Analytics to understand how visitors engage with our site. Google Analytics uses cookies to collect information such as time of visit, pages visited, and time spent on each page. You can learn more about how Google uses data here: www.google.com/policies/privacy/partners/.

B. Interest-Based Advertising (Pixels)

We use tracking tools (pixels/tags) from partners including Google Ads, Meta (Facebook/Instagram), and TikTok. These tools allow us to:

Measure the effectiveness of our advertising.
Show you ads for our products on other platforms based on your visits to our site.
Create audiences for advertising based on user interests.

These disclosures may be considered "sharing" of data for cross-context behavioral advertising under certain state privacy laws.

C. Your Controls

Browser settings: You can block cookies through your browser settings.
Opt-out tools: You can opt out of certain targeted advertising via industry tools like the Network Advertising Initiative or Digital Advertising Alliance.
Platform settings: You can manage your ad preferences directly in your Google, Facebook, or TikTok account settings.

8. Your Choices

Marketing emails: You can unsubscribe using the link in our emails. Even if you opt out, we may still send non-promotional messages (e.g., order confirmations).
Account information: If you have an account, you may be able to update certain information through your account settings.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including providing customer support, processing orders, and complying with legal, accounting, or reporting requirements.

Order information: Retained as required by tax and accounting laws.
Chat transcripts: Retained to maintain a continuous history of customer support interactions and for quality assurance.
Marketing data: Retained until you opt out or we determine the record is inactive.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

12. International Visitors

If you access the Services from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

13. U.S. State Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, subject to legal limitations. These may include the right to:

Access/Know: Request details about the personal information we hold about you.
Delete: Request deletion of your personal information.
Correct: Request correction of inaccurate information.
Opt-Out of "Sale/Sharing": We do not sell personal information for money. However, our use of advertising pixels (Meta, TikTok, Google) may be considered "sharing" for cross-context behavioral advertising. You may opt out of this by using the industry tools listed in Section 7 or by contacting us.

Submitting a request: To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy, please contact:

Promolocker Inc.
825 S Waukegan Rd #220
Lake Forest, IL 60045
United States
Email: sales@promolocker.com
Phone: 866-348-5705