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Returns, Cancellations, and Warranty


Every order Promolocker produces is customized with a logo/message imprint. The first step to any order is our free digital mockup process. Before we go to production we generate digital mockups to provide a clear representation of how the final product will appear. This way you know exactly what your order will look like before ever making any commitment to purchase.

Once an order is produced there are no returns or cancellations. No modifications or changes to the graphics once production has started. Please be sure to proofread all digital mockups and verify details such as color, quantity, and shipping information.

All Promolocker products are warranted against defects in workmanship when subjected to normal usage for a period of one year and may be returned to be repaired, replaced, or refunded. Replacements may be limited to a similar / like products without customization. A refund may be offered if we are unable to replace or repair the defective product.

Promolocker is not responsible and will not warranty against any kind of data loss or corruption for products such as USB drives, Media Players, card readers, etc. Promolocker is also not responsible for any consequential damages caused by improper usage.